new homes review
We manage the recently launched New Homes Review (NHR). The New Homes Review provides independent insight in to the quality of new homes being built for sale in the UK and the level of customer satisfaction amongst homeowners. Developers receive an annual rating based on the feedback that we receive directly from new home owners. The first New Home Review will be published in December 2017.
The New Homes Review is different from other industry surveys because:
- It is truly independent – we are not affiliated to Developers
- The questions on the survey were developed following consultation with developers and consumers.
- New build homeowners can choose how they complete the survey – online, over the telephone or via a postal survey
- The survey asks home buyers about their satisfaction with their home buying process, and there is also space for additional comments.
- The New Homes Review rating takes into account responses to a range of questions on the survey, not just one, and it also take into account the number of questionnaires we receive from a developer’s customers.
